Is it cheaper to pay monthly or upfront?
It’s the same price! Just depends what you’d like to do. You’re receiving a discounted price, monthly or annually.
If you’d like to take advantage of the Membership and pay now, go for it!

Why join a Membership? Is it cheaper?
YES! You’re saving over $700 by joining our Platinum Membership! Both Memberships give extra perks, discounts and priority that a normal booking otherwise wouldn’t have.

When are my payments due?
One calendar month from your first payment date.

I’m unsure if my payment went through.
We’re working on an auto-receipt. In the meantime, you’ll see the confirmation page after checkout, and we’ll send you an email within 24 hours.

What if I just book a regular session and not a Membership?
That’s fine too! You just won’t get the perks, discounts, etc offered.

I joined and realised it’s not for me.
That’s ok – if you join and cancel within the 1st month, before your 2nd payment is deducted, we’ll stop your deductions and refund your first payment.  All payments made after the first month are non-refundable if you cancel.

I want to cancel my Membership.
That’s ok – we won’t hold you to something you don’t want to be in.
Your pre-payments are not refundable however we will issue you a Gift Voucher equal to the amount already paid, to use at another photography session within 12 months. Discounts and inclusions will NOT be included in the Gift Voucher if you cancel the Membership. For example, if you cancel at 4 months ($195/month x 4), you will receive a Gift Voucher for $780 to use within 12 months. Your Christmas booking will be cancelled. You will need to book a new session to redeem your Gift Voucher. If the Gift Voucher does not cover the session or products, you will be invoiced the difference.
You can cancel your payments at any time by logging into your payment gateway, once set up.

How are my payments deducted?
Payments are set up by yourself when you choose your membership option. You’ll be directed to Stripe, a secure online payment gateway, to hold your credit card details, and automatically deduct your payment every month. You can change cards or cancel at any time.

I can’t afford it this month / can I pay half?
We ask that your full payment is ready and available in your account every month. After one month of non-payment we will pause your Membership until you get in touch with us. Fees may be added to your next deduction for repeated non-payments.

Can I pause my Membership?
Yes, we will allow paused Memberships for 3 months only, if you contact us in writing/email. After that, your Membership will be cancelled and you will be issued with a Gift Voucher for the paid amount.

Can I pause the Membership more than once?
No sorry. We allow one pause if you are in financial stress, for up to 3 months. If you need to stop again, your Membership will be cancelled. We don’t want to string out your payments over years.

If I cancel, will my Gift Voucher cover another session?
This depends on the amount on your Gift Certificate, and current pricing, when you choose to redeem your Gift Certificate.

What happens if I cancel?
If you cancel within your first month, you will receive a refund of your first month.
After your 2nd payment has been made and you cancel, you will receive a Gift Voucher to your paid amount to use at another session.
If you cancel the Membership, you forfeit all inclusions.

Where are the photo sessions held?
I’m a Brisbane Photographer, so your sessions are held in Brisbane.
Newborn sessions – at our home studio in Murrumba Downs.
Family Portraits – around Brisbane, Bribie Island, North Lakes area.

Can I pay fortnightly instead?
Yes, please contact us to alter your payment schedule.

We want to join the Membership for a Newborn session but we’re not pregnant yet.
How exciting! I’d encourage you to join the Membership as anything can happen in the next few months. If your baby hasn’t arrived within 12 months, you will receive a Gift Voucher for your full payments made, to keep for a further 12 months and use when your baby arrives. Please keep in mind that pricing will change in 2025.

Can the Photographer cancel our Membership?
The Photographer will cancel your Membership without refund if you breach your signed contract or payments are not made, or for another reason that breaches the contract, at the Photographer’s discretion.
Your Membership will be cancelled if you need to pause payments more than once.

I already have a photography session booked in 2024. Can I swap to this?
Yes! If you’ve booked a full Family Portrait or Newborn session for 2024, we can start your Membership and credit your Session fee already paid. Contact me before booking.

I don’t want a Christmas session, can I swap or get a refund? What if I don’t like the set / can’t attend / going away etc?
The Christmas session cannot be swapped as there’s no other mini sessions of the same value. If you choose not to use this, you can give it to a friend. You will not be refunded or reimbursed.

How many Digital Images do we receive?
Platinum:
– All your faves (approx 40-50) for your Family/Newborn
– 20-25 at Christmas
White:
– 20 Family/Newborn
– 20 Christmas

What does $200 off further Full Photography sessions mean?
If you’d like to book another full session this year (ie Maternity or Newborn), take $200 off your Newborn package. This only applies to Maternity, Newborn, Family/Couples, Cake Smash or Baby sessions. Does not apply to Corporate Headshots, Mini sessions, Christmas, or Simply Babies sessions, or other sessions listed.

Can I book a Cake Smash instead?
No sorry, as Cake Smash pricing is different. However, you could take $200 off a Cake Smash by joining the Membership!

Can we start a 12 month plan and have our photo session in 7 months?
Yes, you just need to choose your payment option to suit you:
1. Pay in full upfront
2. Change your monthly payments higher to be equal
3. Pay monthly until your session date then be invoiced the remaining amount
You will still receive your 2024 Christmas session and membership inclusions for your remaining months if you wish to book another session within the time frame.

How is our last payment made?
This depends on your payment schedule.

Can we put the last payment on Afterpay? 
YES! No problems. Afterpay gives you an extra 6 weeks to pay off your remaining payment. Just ask me for a payment link.

Can we have our Family session and pay for it later?
No, full payment is due before your Family session, because that’s when you’ll receive the most benefits – Digital Images, etc. Your Christmas session will be held in 2024, unless your membership starts in 2025.

What happens if our Full session and Christmas are done in 6 months and paid for? Do we start again?
Nope! Your payments will have been made in full. Enjoy the inclusions for the remaining 6 months, and sign up again at the end. 

Can we change the payment schedule to be paid off in full over a shorter time?
YES! Chat with me first, before signing up. We can equal your monthly payments, or you can pay upfront. Your choice.

Are there fees or charges on the Membership?
No fees for regular monthly payments that are deducted on time.
There may be additional charges passed on from Stripe on your monthly deduction for non-payments or failed transactions.

Can I buy other products after my session?
Yes, of course! All products and prints are available to purchase. 

What happens if The Newborn Studio closes down?
I hope that won’t happen, and I have absolutely NO desire to close, anytime soon! If The Newborn Studio closes, or an unforeseen event means our business is closed, not in operation, on hold, or myself as the Photographer am not able to continue working due to any reason, and you are part-way through your Membership plan, your payments will cease. You will have the option of your pre-payments being refunded to you, or receiving a Gift Voucher to use as credit for a photography session at the Photographer’s discretion, pending the nature of the shut-down.
If the Photographer is sick on the day of your session, we’ll either reschedule to a mutually convenient time, or have another Photographer step in.

Can I use the Membership with any other offer?
No sorry. The Membership inclusions are not able to be used with any other offer, including Black Friday or other discounted sessions or specials offered throughout the year.

We want to pay monthly for 12 months so it’s paid off first.
That’s great! You have a full 15 months to schedule your session, so pay off your Membership over 12 months, and then schedule your session for 12-15 months time.

If we have 15 months to schedule the session, can we pay it off over 15 months?
No sorry – the Membership is designed for easy payments over 12 months.
We will only pause your Membership once for 3 months if you are in financial stress.